Customer Service Representative

1 week ago


Noida, Uttar Pradesh, India iQor Full time

About the Job:

iQor is seeking a skilled Customer Service Representative to join our team. This role offers an excellent opportunity for individuals who enjoy interacting with customers and providing top-notch service.

Job Summary:

The ideal candidate will be responsible for handling inbound and outbound calls, greeting customers with enthusiasm, and resolving their inquiries efficiently. Strong communication skills, problem-solving abilities, and a positive attitude are essential for success in this role.

Key Responsibilities:

  • Customer Interactions: Answer inbound calls, greet customers warmly, and address their concerns promptly.
  • Call Resolution: Resolve customer issues effectively, ensuring first call resolution and meeting quality standards.
  • Team Collaboration: Work collaboratively with other team members to achieve departmental productivity and quality goals.
  • Skills and Qualifications: Possess excellent communication skills, empathy, and problem-solving abilities. Ability to work independently and as part of a team is essential.
  • Education and Requirements: High school diploma, G.E.D., or equivalent required. Consistent attendance and flexibility to work various shifts, including nights and weekends, are necessary.

Estimated Salary Range:$35,000 - $45,000 per year, based on location and experience.

About iQor:

We are a leading provider of business process outsourcing solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference, and we strive to create a positive impact in every interaction.



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