Senior Customer Service Representative
7 days ago
iQor Noida is seeking a polite, professional individual to represent our clients professionally by providing remarkable service to their customers via phone.
Salary and BenefitsWe offer an estimated annual salary of ₹**250,000 - ₹300,000**. In addition to the competitive compensation package, our team members also enjoy access to benefits such as paid time off, flexible working hours, and opportunities for growth and development within the company.
Job DescriptionAs a Senior Customer Service Representative, you will be responsible for handling a high volume of inbound calls/chats and creating a positive experience for each customer. You will need to comprehend the customer's messages to understand the reason for their call/chat, address all inquiries, and provide an accurate and efficient response.
Required Skills and QualificationsTo be successful in this role, you must possess excellent communication and problem-solving skills. You should also be able to work well under pressure and meet deadlines. Additionally, you will need to have a strong understanding of customer service principles and be able to adapt to changing situations.
What We OfferIn addition to the competitive salary and benefits package, we offer opportunities for growth and development within the company. Our team members are encouraged to take on new challenges and develop their skills through training programs and mentorship.
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