Customer Service Representative

1 month ago


Noida, Uttar Pradesh, India ResoPro Training Services Full time
Job Summary

ResoPro Training Services seeks a skilled Customer Service Representative to join our team in Noida. As a key member of our US Voice Process, you will be responsible for delivering exceptional customer service and supporting our clients in a professional and courteous manner.

Key Responsibilities
  • Assist clients with inquiries, account-related concerns, and banking transactions via phone.
  • Provide accurate and efficient resolution of customer issues, ensuring a positive customer experience.
  • Maintain up-to-date knowledge of banking products, services, and policies.
  • Document interactions and transactions accurately for record-keeping purposes.
  • Collaborate with team members to achieve performance goals and maintain high-quality standards.

Requirements
  • High school diploma or equivalent; college degree preferred.
  • Prior experience in US/UK Banking Process.
  • Exceptional communication skills and the ability to empathize and build rapport with customers.
  • Basic computer proficiency and the ability to navigate various software applications.
  • Flexible to work in rotational shifts and weekends.

What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Opportunity to work in a collaborative and inclusive work environment.
  • Employee benefits, including health insurance and various other plans.

We are committed to providing our clients with the highest level of service and support. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.



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