Customer Service Representative
1 month ago
ResoPro Training Services seeks a skilled Customer Service Representative to join our team in Noida. As a key member of our US Voice Process, you will be responsible for delivering exceptional customer service and supporting our clients in a professional and courteous manner.
Key Responsibilities
- Assist clients with inquiries, account-related concerns, and banking transactions via phone.
- Provide accurate and efficient resolution of customer issues, ensuring a positive customer experience.
- Maintain up-to-date knowledge of banking products, services, and policies.
- Document interactions and transactions accurately for record-keeping purposes.
- Collaborate with team members to achieve performance goals and maintain high-quality standards.
Requirements
- High school diploma or equivalent; college degree preferred.
- Prior experience in US/UK Banking Process.
- Exceptional communication skills and the ability to empathize and build rapport with customers.
- Basic computer proficiency and the ability to navigate various software applications.
- Flexible to work in rotational shifts and weekends.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Opportunity to work in a collaborative and inclusive work environment.
- Employee benefits, including health insurance and various other plans.
We are committed to providing our clients with the highest level of service and support. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
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