Customer Service Representative

3 weeks ago


Noida, Uttar Pradesh, India iQor Full time
Job Overview

iQor is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to clients via phone.

Key Responsibilities:
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
Requirements:

To be successful in this role, you must have at least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.

You should also possess the following skills:

  • Ability to work independently and in a team environment.
  • Experience in a production environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Flexibility to work any shift, including nights and weekends.
Compensation and Benefits:

We offer an estimated salary of $40,000 - $60,000 per year, depending on experience, and a range of benefits to support your physical and mental well-being.

Physical Requirements:

This role requires occasional exertion of up to 10 lbs. of force to push, pull, lift or otherwise move objects. You will also need visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.



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