Customer Service Coordinator
7 days ago
Job Overview
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team in Greater Noida. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and have strong communication skills.
About the Role
The successful candidate will be responsible for coordinating all work requests coming in through various channels, including email, phone, and other forms of communication. They will collaborate with other members of the on-site team to dispatch and collect work orders, ensuring seamless delivery of services to our clients.
Key Responsibilities
- Receive and respond to all incoming calls, emails, and papers reporting complaints or work requests;
- Log in calls through software, generating work orders accordingly;
- Collect closed work orders to close calls;
- Produce reports based on collected data from work orders for both Sodexo and clients;
- Maintain the helpdesk work area and equipment in a clean and orderly condition, adhering to prescribed regulations;
- Maintain confidentiality and security of all facility data and information;
- Maintain professional appearance at all times.
Requirements
To be considered for this role, you must possess:
- Any Graduate degree;
- Excellent knowledge of Word and Excel;
- Exceptional customer service skills;
- Effective time management skills;
- Ability to deal with diverse types of people;
- Excellent communication skills.
Salary and Benefits
We offer a competitive salary range of approximately ₹250,000 - ₹400,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
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