Customer Service Operations Specialist

5 days ago


Noida, Uttar Pradesh, India Forest Essentials Full time
About the Role

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Forest Essentials.

Job Summary

The ideal candidate will be responsible for managing and operating our India CRM process, handling customer queries via multiple channels, and working closely with internal functions to resolve issues.

Key Responsibilities
  • Process Management: Own and manage our India CRM process, ensuring seamless execution via chat, email, and voice platforms.
  • Query Resolution: Responsible for resolving customer queries received via call, email, and chat platforms within predefined Service Level Agreements (SLAs).
  • Liaison Function: Ability to collaborate with inter-linked functions to answer customer inquiries and provide timely solutions.
  • Performance Analysis: Develop and define reports to measure performance across key customer touchpoints, enabling data-driven decision-making.
  • CRM Experience: Proven experience in working with CRM systems like Zendesk and Freshdesk.
  • Communication Skills: Excellent English communication skills and problem-solving abilities are essential.
Requirements

To succeed in this role, you will require:

  • 2-4 years of experience in online customer handling via chat processes, email, and voice.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. Our benefits package includes opportunities for growth and development, a dynamic work environment, and a chance to be part of a forward-thinking organization.



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