Operations Manager

1 day ago


Noida, Uttar Pradesh, India TERiX Computer Service Full time
Job Description:

We are seeking a highly skilled Operations Manager - Payment Specialist to join our team at TERiX Computer Service in Sunnyvale, California. This role is responsible for managing end-to-end operational and payment responsibilities for customer accounts.

The ideal candidate will have excellent communication, interpersonal, and organizational skills, as well as superb leadership ability. A Bachelor's or Master's degree in any field is required.

Key Responsibilities:

  • Handling end-to-end operational and payment responsibility of customer accounts
  • Oversight of new customer setup
  • Contract activation, in absence of Contracts team
  • Managing Pre-AMC
  • Escalation Handling
  • Daily Escalation Review (Ticket review)
  • Process management and improvement
  • Handling Reports, daily/Weekly/Monthly
  • Weekly call with customer
  • All Payment management from customers
  • Managing all Pre-existing and Time & Material cases with customer and Time & Material team
  • Oversight of Response Centre in the absence of Team lead
  • Daily open call review. (Ops)

Important Metrics:

  • Contracts should be activated within 48 hours (Excluding Sat/Sunday)
  • Reports to be updated according to their set frequencies
  • Payment Management as per accepted terms
  • Ensure PRE AMC and BOM creation
  • Pass down

Estimated Salary: $80,000 - $120,000 per year


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