Operations Manager
1 day ago
We are seeking a highly skilled Operations Manager - Payment Specialist to join our team at TERiX Computer Service in Sunnyvale, California. This role is responsible for managing end-to-end operational and payment responsibilities for customer accounts.
The ideal candidate will have excellent communication, interpersonal, and organizational skills, as well as superb leadership ability. A Bachelor's or Master's degree in any field is required.
Key Responsibilities:
- Handling end-to-end operational and payment responsibility of customer accounts
- Oversight of new customer setup
- Contract activation, in absence of Contracts team
- Managing Pre-AMC
- Escalation Handling
- Daily Escalation Review (Ticket review)
- Process management and improvement
- Handling Reports, daily/Weekly/Monthly
- Weekly call with customer
- All Payment management from customers
- Managing all Pre-existing and Time & Material cases with customer and Time & Material team
- Oversight of Response Centre in the absence of Team lead
- Daily open call review. (Ops)
Important Metrics:
- Contracts should be activated within 48 hours (Excluding Sat/Sunday)
- Reports to be updated according to their set frequencies
- Payment Management as per accepted terms
- Ensure PRE AMC and BOM creation
- Pass down
Estimated Salary: $80,000 - $120,000 per year
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