IT Operations Manager

17 hours ago


Noida, Uttar Pradesh, India exl Full time

We are seeking a highly skilled and experienced IT Operations Manager to join our team at EXL. This is an exciting opportunity for someone with a strong background in managing complex IT systems, leading teams, and driving business growth.

Job Summary

As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT infrastructure, ensuring high availability and uptime across multiple locations. You will lead a team of IT professionals, manage vendors, and collaborate with cross-functional teams to deliver technology solutions that meet client requirements.

This role requires a strategic thinker who can analyze business needs, identify opportunities for improvement, and develop effective solutions. You will work closely with senior management to establish current and long-range objectives, plans, and policies in the area of technology, information security, and other related domains.

Key Responsibilities
  • • Manage and maintain high availability and uptime infrastructure across centers and remote locations.
  • • Design, implement, and follow BCP/DR and other security prospective documentation requirements.
  • • Offer solution inputs to translate client requirements into technology solutions.
  • • Manage vendors for procurement, evaluation, and negotiation of technology requirements.
Requirements

To be successful in this role, you should have a minimum of 12-15 years of experience in similar roles, with expertise in network services, IT operations, and project management. A graduate degree or higher in a relevant field is preferred. Strong technical skills, leadership abilities, and excellent communication and interpersonal skills are essential.

Certifications such as MCSE, CCNA, or CCNP are desired. Experience in working with Websense, Concord, ServiceNow, HP OpenView, and Remedy is also beneficial. The salary range for this position is $80,000-$120,000 per year, depending on location and experience.

If you are a motivated and results-driven professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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