Operations Manager
3 weeks ago
R1 RCM is a leading provider of revenue cycle management services. We are committed to transforming the healthcare industry through innovative solutions.
About the Role
The Operations Manager will be responsible for overseeing multiple sites and ensuring exceptional customer experience. They will manage a team of operation managers and direct indirect supervisors to achieve operational excellence, high employee engagement, and service improvement.
Key Responsibilities
- Establish and execute organizational goals, objectives, and strategic plans.
- Monitor and assess the effectiveness of programs and operations, making necessary changes for improvement.
- Ensure compliance with departmental policies and procedures.
- Manage performance of multiple sites according to service level agreements.
- Collaborate with partners to review root cause analysis and prepare plans of action.
- Experience in managing a group of 100+ full-time equivalents.
- Delegate responsibilities and hold oneself accountable for actions and decisions.
- Develop frontline managers through regular reviews with internal and external counterparts.
Qualifications and Skills
Qualification: Graduate in Any Stream
Experience: 2-5 years as Associate Ops Manager/Deputy Manager/OPS Manager.
Skills:
- Excellent knowledge of the US Healthcare Domain/RCM.
- Exceptional written and verbal communication skills.
- Extensive knowledge of MS Office and strong analytical skills.
- Possess excellent personal and interpersonal skills, with the ability to make quick decisions and solve problems.
- Experience in managing a group of 100+ full-time equivalents.
- Proficient in stakeholder management, time management, report management, work management, people management, and process management.
- Should be able to quickly adapt to organizational and business requirements and successfully implement them.
- Understanding the importance of meeting defined service level agreements and delivering results accordingly.
- Clear understanding of key result areas and the ability to achieve desired goals and expectations.
- Must have experience in conducting performance evaluations and management.
- Should have a basic understanding of general policies and procedures related to day-to-day operations in line with market standards.
- Optimize resource utilization.
- Flexibility in terms of shift timing (working in a 24*7 environment with rotational shifts).
- Open to Work from Office/Hybrid.
Preferred:
Experience in managing the entire revenue cycle process, which includes tasks such as eligibility, Insurance, and authorization verification.
Our Culture
We use our shared expertise to deliver innovative solutions in an evolving healthcare setting. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.
We believe in giving back to the community and offer a competitive benefits package.
We are R1 RCM
We are a leading provider of revenue cycle management services.
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