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Operations Manager
2 months ago
Job Title: AVP Operations
About the Role: We are seeking an experienced AVP Operations to join our team at ICCS. The successful candidate will be responsible for leading end-to-end operations delivery for the process, acting as an interface between client teams and operations delivery teams, and driving process improvement initiatives.
Key Responsibilities:
- Develop and implement process improvements to increase productivity, quality, and accuracy.
- Collaborate with client teams to resolve day-to-day issues and ensure SLA adherence.
- Provide coaching and feedback to team members to improve their performance.
- Monitor transactions and take corrective steps where necessary.
- Drive reward and recognition activities.
Requirements:
- PG / MBA / Graduate with min 12+ Years of overall experience out of which minimum 5 years of team handling experience as Senior Manager Operations/AVP.
- Prior experience of managing international and domestic operations (BPO).
- Client interaction experience.
- Excellent problem-solving skills, consensus building, and influencing skills.
