Operations Manager
3 weeks ago
Genpact: A Global Leader in Professional Services
We are a global professional services and solutions firm dedicated to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Job Title: Assistant Manager/Management Trainee – P&C Insurance
We are seeking a highly motivated and experienced professional to join our team as an Assistant Manager/Management Trainee – P&C Insurance. In this role, you will be responsible for leading teams and developing service level targets. You will also be responsible for providing mentorship to direct reports, comprised of Domain Experts and Assistant managers.
Key Responsibilities:
- Develop teams and service level targets.
- Provide mentorship to direct reports.
- Lead weekly/monthly/quarterly discussions on operations with partners.
- Understand risks faced by the function and the controls in place to manage and mitigate risks.
- Ensure transparency around priorities and goals for the entire functional area.
- Ability to build positive team works across business and technical communities.
- Participate on process improvement initiatives for business divisions.
- Develop contingency strategies and plans for staffing changes.
- Manage FTE's levels based on budget requirements and direction provided.
- Provide various timely reporting on production, overtime, FTE's, savings, etc. using MS-Excel.
- Responsible for proactive hiring projections and churn mechanism.
Qualifications We Seek:
- Graduate from a recognized university, except technical.
- Team leading/people management experience.
Preferred Qualifications:
- Excellent analytical skills.
- P&C Insurance knowledge.
- Ability to multi-task and prioritize activities.
- Ability to work independently and highly motivated and achievement-oriented.
- Transition and operations set up experience.
- Ability to think long-term strategically and operationally.
- High customer service orientation.
- Excellent interpersonal skills with full understanding of insurance.
- Strong statistical knowledge.
About Genpact:
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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