Senior Operations Manager
1 month ago
Job Title: Senior Operations Manager
We are seeking an experienced and skilled Senior Operations Manager to join our team at EXL. This is a unique opportunity to lead and manage end-to-end operations, driving process excellence and delivering exceptional results.
About the Role:The successful candidate will be responsible for leading a team of process managers and analysts, overseeing daily operations, and ensuring that all processes are running smoothly and efficiently. You will work closely with stakeholders to identify areas for improvement and implement changes to drive business growth.
Your primary focus will be on managing SLA performance, people management, and client satisfaction. You will also be responsible for maintaining accurate records, reporting data, and ensuring compliance with internal policies and external regulations.
In this role, you will have the opportunity to develop and implement process improvements, coach and mentor team members, and contribute to business strategy development. Your ability to analyze complex problems, think critically, and communicate effectively will be key to your success.
About Us:EXL is a leading business process outsourcing company that provides high-quality services to clients worldwide. We are committed to delivering exceptional customer experiences and creating long-term value for our clients.
What We Offer:We offer a competitive salary range of $120,000 - $180,000 per year, based on experience, plus benefits, bonuses, and opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about process excellence and customer service, we encourage you to apply for this exciting opportunity.
Required Skills and Qualifications:
- 5+ years of experience in operations management or a related field
- Proven track record of driving process improvements and delivering exceptional results
- Strong leadership and communication skills
- Ability to analyze complex problems and think critically
- Bachelor's degree in Business Administration, Operations Management, or a related field
EXL is a global business process management company that helps clients achieve their strategic objectives by providing high-quality services in areas such as finance and accounting, procurement, and customer relationship management.
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