Senior IT Operations Manager

1 week ago


Noida, Uttar Pradesh, India exl Full time

Job Overview

We are seeking a highly skilled and experienced Senior IT Operations Manager to lead our infrastructure delivery team at EXL. In this role, you will be responsible for managing and maintaining high availability and uptime infrastructure across centers and other remote locations.

Key Responsibilities

  • Manage and maintain high availability and uptime infrastructure across centers and other remote locations
  • Maintain, design, and follow BCP/DR and security prospective documentation/requirements
  • Offer solution inputs to translate client's requirements into technology solutions
  • Manage vendors for the procurement, evaluation, and negotiation of technology requirements

Requirements

To be successful in this role, you will need:

  • A minimum of 8 years of experience in running and managing IT operations
  • Strong experience in network services (LAN, WAN, MAN, VPN) and IT systems management
  • Good understanding of ITIL domains and end-user computing technical skills
  • Strong project management and people management skills
  • Ability to work independently with minimal supervision and as part of a global team

Preferred Qualifications

  • Certified as MCSE, CCNA, or CCNP
  • High proficiency in MS Office, Project, and Access
  • Hands-on experience on IT systems management, backup/recovery, system activity monitoring, and reporting
  • Internet security and security as per BS/ISO standards

About EXL

EXL is a leading business process outsourcing company that provides IT services to clients worldwide. We are committed to delivering high-quality services and building long-term relationships with our clients.

Estimated Salary Range

$120,000 - $180,000 per year, depending on location and experience.



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