Senior Operational Excellence Manager

19 hours ago


Noida, Uttar Pradesh, India Astrotalk Full time

About the Role

We are seeking an experienced Senior Operational Excellence Manager to lead our Partner Success team at Astrotalk. This role offers a unique opportunity to drive process improvements, optimize team productivity, and enhance user experience.

Key Responsibilities:

  • Operational Leadership: Oversee a team of full-time employees handling partner queries, ensuring timely resolution of issues while maintaining high CSAT scores and adhering to established processes.
  • Process Enhancement: Identify opportunities for improvement and implement streamlined solutions to boost team efficiency and effectiveness.
  • Cross-Functional Collaboration: Work closely with Tech and Product teams to resolve technical and product-related issues.
  • User-Centric Strategy: Analyze user queries and suggest strategies to enhance the overall user experience.

About the Opportunity

This is a challenging yet rewarding role that requires strong leadership and operational skills. As a Senior Operational Excellence Manager, you will have the opportunity to make a significant impact on our team's performance and contribute to the growth of Astrotalk.

What We Offer

We offer a competitive salary of $120,000 per annum, commensurate with experience. Additionally, you will have access to a range of benefits, including health insurance, retirement plan, and professional development opportunities.



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