Senior Operational Excellence Manager
19 hours ago
About the Role
We are seeking an experienced Senior Operational Excellence Manager to lead our Partner Success team at Astrotalk. This role offers a unique opportunity to drive process improvements, optimize team productivity, and enhance user experience.
Key Responsibilities:
- Operational Leadership: Oversee a team of full-time employees handling partner queries, ensuring timely resolution of issues while maintaining high CSAT scores and adhering to established processes.
- Process Enhancement: Identify opportunities for improvement and implement streamlined solutions to boost team efficiency and effectiveness.
- Cross-Functional Collaboration: Work closely with Tech and Product teams to resolve technical and product-related issues.
- User-Centric Strategy: Analyze user queries and suggest strategies to enhance the overall user experience.
About the Opportunity
This is a challenging yet rewarding role that requires strong leadership and operational skills. As a Senior Operational Excellence Manager, you will have the opportunity to make a significant impact on our team's performance and contribute to the growth of Astrotalk.
What We Offer
We offer a competitive salary of $120,000 per annum, commensurate with experience. Additionally, you will have access to a range of benefits, including health insurance, retirement plan, and professional development opportunities.
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