Senior Manager

5 days ago


Noida, Uttar Pradesh, India Goldenhire Consultancy Full time
Job Title:

Senior Manager - Operations Excellence Leader

Job Summary:

We are seeking a highly skilled Senior Manager - Operations Excellence Leader to join our team at Goldenhire Consultancy. As a key member of our operations team, you will be responsible for ensuring the successful operations management of our data center facility, ensuring 100% uptime and delivering exceptional customer experiences.

Key Responsibilities:
  1. Develop and implement strategies to enhance operations excellence and drive process improvements.
  2. Ensure seamless customer experience by meeting SLA/SOW and contract management requirements.
  3. Collaborate with transition leads for effective new projects handover and takeover.
  4. Manage employee performance and team learning and development.
  5. Oversee vendor contract management and develop Capex and Opex management strategies.
  6. Drive energy efficiency and cost savings projects.
  7. Develop and implement data center operations delivery strategies.
  8. Support DC quality and risk assessment and management processes.
  9. Implement company global standards, processes, and policies.
Requirements:
  • 15+ years' progressive data center and/or critical facilities experience with minimum 5 years in a managerial position.
  • Bachelor's degree in a related field or equivalent education and/or work experience.
  • PG/MBA qualification and data center operations management certifications preferred.
Skills and Abilities:
  • Ability to be highly confidential.
  • Brief knowledge of ISO standards, ISMS, ITSM, BCMI, local statutory, and compliance essential.
  • Excellent verbal and written communication skills.
  • Strong proficiency with MS Office Suite.


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