Senior Director of Cloud Operations

1 week ago


Noida, Uttar Pradesh, India HCLSoftware Full time

HCLSoftware is seeking a highly experienced Head of SaaS Operations to lead the delivery and management of our AI-driven chatbot and agent queuing solutions.

As a Senior Director of Cloud Operations, you will be responsible for ensuring the smooth operation, scalability, and reliability of our SaaS offerings. This includes overseeing day-to-day operations, implementing and managing solutions with a focus on high availability, backup strategies, disaster recovery (RTO/RPO), and business continuity.

The ideal candidate will have a strong understanding of SaaS-based products, AI chatbots, and CCAI systems. They will also possess expertise in cloud technologies and integration with third-party services, as well as familiarity with identity management (SSO, AD, SAML) and IT governance (ITIL, SOC, ISO).

This role requires a solution-oriented mindset with proven experience solving complex technical and operational issues. The successful candidate will also have excellent leadership skills, including team management, resource allocation, and stakeholder communication.

We offer a competitive salary package, estimated at ₹2,500,000 - ₹3,500,000 per annum, based on location and experience. If you are a motivated and experienced professional looking to take on a challenging role, please apply.

About this role:

  • Job Title: Senior Director of Cloud Operations
  • Location: Noida/Chennai/Bangalore/Hyderabad/Pune
  • Industry: Software as a Service (SaaS)
  • Salary: ₹2,500,000 - ₹3,500,000 per annum
  • Experience: 10+ years in SaaS operations or related roles
  • Qualifications: Bachelor's degree in Computer Science, IT, or related field


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