Operations Manager for Amazon FBA Support Team

20 hours ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking an experienced Operations Manager to lead our Amazon FBA Support team in Hyderabad. As a key member of our organization, you will be responsible for driving results in a production environment and leading teams towards meeting operational metrics of quality, productivity, and service levels.

Responsibilities:
  • Lead multiple entry-level managers and their respective teams (15-20 Investigators per team) in investigating seller inventory on Amazon platforms for reported misses units and taking appropriate actions at a shipment level.
  • Track performance standards, identify and lead process improvement opportunities, and drive collaboration among Operations & Support Teams.
  • Drive innovation within the team, removing operational inefficiencies, and enhancing existing procedures/SOPs.
  • Develop new metrics and create new tools for the team.
Requirements:
  • 5+ years of team management experience
  • 8+ years of operational and/or retail management experience
  • Experience as a manager of managers
  • 4+ years of operations, risk, fraud investigations industry experience
  • Experience using data to influence business decisions
Preferred Qualifications:
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Solid foundation in service-oriented technologies - understands service inter-dependencies and drives towards technical solutions for multi-tiered systems.
Salary Estimate:

$120,000 - $180,000 per annum, depending on experience and qualifications.



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