Operations Manager for Amazon FBA Support Team
20 hours ago
We are seeking an experienced Operations Manager to lead our Amazon FBA Support team in Hyderabad. As a key member of our organization, you will be responsible for driving results in a production environment and leading teams towards meeting operational metrics of quality, productivity, and service levels.
Responsibilities:- Lead multiple entry-level managers and their respective teams (15-20 Investigators per team) in investigating seller inventory on Amazon platforms for reported misses units and taking appropriate actions at a shipment level.
- Track performance standards, identify and lead process improvement opportunities, and drive collaboration among Operations & Support Teams.
- Drive innovation within the team, removing operational inefficiencies, and enhancing existing procedures/SOPs.
- Develop new metrics and create new tools for the team.
- 5+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience as a manager of managers
- 4+ years of operations, risk, fraud investigations industry experience
- Experience using data to influence business decisions
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Solid foundation in service-oriented technologies - understands service inter-dependencies and drives towards technical solutions for multi-tiered systems.
$120,000 - $180,000 per annum, depending on experience and qualifications.
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