Amazon Investigation Specialist

4 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time
About the Role

We are seeking highly skilled Investigation Specialists to join our FBA Seller Experience team within the Supply Chain & Optimization Technology organization at Amazon Dev Center India - Hyderabad - A85.

Job Summary

An Investigation Specialist provides timely resolution to Seller discrepancy requests by researching and analyzing data, utilizing internal tools, and taking decisive actions. The ideal candidate should be able to understand requirements, analyze data, and notice trends to drive the Seller Experience without compromising on time.

Key Responsibilities
  1. Manage time effectively to research Seller discrepancy requests, understand trends, and call out new or different trends to accurately resolve Seller issues.
  2. Communicate with Sellers and FBA business partners effectively using clear and professional oral and written communication.
  3. Document the outcome of investigations with Sellers in a succinct and reliable method.
  4. Conduct multiple investigations with Amazon Sellers daily to resolve disputes while utilizing Excel.
  5. Provide prompt and efficient service to Amazon Sellers, including the appropriate escalation of Seller issues.
  6. Maintain accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
  7. Provide root cause resolution for FBA Seller and Customer issues.
BASIC QUALIFICATIONS
  • 1+ years of customer service experience
  • Experience with Microsoft Office products and applications
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience in payments or e-commerce
PREFERRED QUALIFICATIONS
  • Bachelor's Degree
  • Experience in a contact center environment
  • Ability to handle multiple key priorities at the same time
  • Experience with fraud or risk investigations, or in payments/banking
  • Knowledge of FBA and Seller Central


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