Amazon Account Health Specialist German Language Support

3 weeks ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Description:

Overview: At Amazon Dev Center India - Hyderabad, we strive to deliver exceptional customer experiences while fostering a culture of innovation and growth. As an Account Health Specialist, you will play a pivotal role in providing timely and accurate operational support to sellers on the Amazon platform.

We are seeking a highly skilled and motivated individual to join our team as an Account Health Specialist. This role requires excellent judgment, strong analytical skills, and the ability to communicate complex transactions effectively to both internal and external customers.

The ideal candidate will have a strong foundation in German language skills, with a minimum of B2.2 level certification, and proficiency in both written and verbal English. Additionally, they will possess excellent investigation skills to identify root causes of metric issues and provide viable solutions for sellers.

We value flexibility and are open to hiring candidates to work out of our Hyderabad location. The successful candidate will be able to adapt to a fast-paced dynamic environment, prioritize multiple tasks effectively, and maintain high levels of confidentiality and data security standards.

Key Responsibilities:

  • Provide timely and accurate operational support to sellers on the Amazon platform.
  • Analyze complex transactions and communicate effectively with both internal and external customers.
  • Investigate root causes of metric issues and provide viable solutions for sellers.
  • Collaborate with the team to develop internal documentation and contribute to a team environment.

Requirements:

  • Minimum B2.2 level German language certification.
  • Business proficient fluency in both written and verbal English and German languages.
  • Strong investigation skills to identify root causes of metric issues.
  • Ability to communicate complex transactions effectively to both internal and external customers.
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times.

Preferred Qualifications:

  • Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Clear, crisp, and proactive documentation of operational procedures required to tackle known risk-related patterns.
  • Problem-solving skills, with the ability to analyze problems logically and recognize non-obvious patterns.

At Amazon Dev Center India - Hyderabad, we are committed to fostering a culture of innovation, growth, and customer obsession. If you are a motivated and skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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