Amazon Account Health Specialist

4 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
About the Role

We are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon Dev Center India - Hyderabad. As an AHS Specialist, you will play a critical role in providing world-class support to our third-party Sellers, helping them to succeed on our e-commerce platform.

Key Responsibilities
  • Provide exceptional customer service to Sellers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Use judgment and analytical skills to identify and resolve complex issues related to Seller accounts, ensuring that our platform remains secure and compliant.
  • Work closely with Sellers to understand their business needs and provide guidance on how to improve their performance and mitigate potential issues.
  • Collaborate with internal teams to ensure that Seller issues are resolved efficiently and effectively.
  • Stay up-to-date with Amazon's policies and procedures, as well as industry trends and best practices, to provide expert advice to Sellers.
Requirements
  • 1+ years of customer service experience, preferably in e-commerce or payments.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Fluency in English, with the ability to write and speak clearly and professionally.
  • Ability to maintain high levels of confidentiality and data security standards.
  • Flexibility to work a variety of shifts, including weekends, nights, and holidays.
What We Offer

As an AHS Specialist at Amazon, you will have the opportunity to work with a dynamic and supportive team, develop your skills and expertise, and make a real impact on our business. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

If you are a motivated and customer-focused individual with a passion for e-commerce and problem-solving, we encourage you to apply for this exciting opportunity.



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