Account Health Specialist

2 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
About the Role

We are seeking a highly skilled Account Health Specialist to join our team at Amazon Dev Center India - Hyderabad. As an AHS Specialist, you will play a critical role in supporting our third-party sellers by providing expert guidance and coaching to help them improve their performance and grow their business on our e-commerce platform.

Key Responsibilities
  • Provide proactive support to sellers through voice and email communication, helping them navigate complex issues and improve their account health.
  • Use judgment and expertise to analyze complex cases and provide guidance to sellers on how to resolve issues and improve their performance.
  • Work closely with risk analysts and other stakeholders to ensure sellers are meeting Amazon's requirements and policies.
  • Develop and maintain knowledge of Amazon's policies, procedures, and tools to effectively support sellers.
  • Collaborate with the team to identify and implement process improvements to enhance the seller experience.
Requirements
  • 1+ year of customer service experience, preferably in e-commerce or payments.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with sellers and internal stakeholders.
  • Fluency in English, with the ability to write and speak clearly and effectively.
  • Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.


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