Amazon Account Health Support Specialist

6 days ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
About the Role

We are seeking a highly skilled Amazon Account Health Support Specialist to join our team in Hyderabad. As a key member of our Account Health Support team, you will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform.

As an Account Health Support Specialist, you will act as the primary interface between Amazon and our business partners, addressing chronic system issues, providing process improvements, and developing internal documentation. You will also contribute to a team environment, adhering to service level agreements for phone and/or email cases.

The ideal candidate will have excellent judgment to plan and accomplish goals, working under very limited supervision of the Manager. Strong individual problem-solving and analytical skills are required to authenticate complex transactions. Excellent written and verbal communication skills are essential, with the ability to engage in frequent written and verbal communication and contact business partners by phone.

Requirements
  • Bachelor's Degree
  • Minimum B2.2 level German Language Certification (C1 preferred)
  • Business proficient fluency in both written and verbal English and German languages
  • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers
  • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times
  • Experience with Microsoft Office, including Outlook, Word, and Excel
What We Offer

We offer a competitive salary range of ₹500,000 - ₹700,000 per annum, depending on experience, plus benefits such as health insurance, retirement plans, and opportunities for professional growth and development.

If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.



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