Amazon Account Health Support Specialist

1 week ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About the Role:


As an Account Health Support (AHS) Specialist at Amazon Dev Center India - Hyderabad, you will be responsible for providing dedicated support to our third-party sellers on the Amazon platform. Your primary objective will be to deliver sustainable results that improve seller performance, while ensuring alignment with Amazon's requirements.


Your Key Responsibilities:



  • Meet predetermined productivity targets and quality standards
  • Achieve quality, while maintaining productivity
  • Consider the impact of these goals on the seller, the buyer, and the company
  • Work in accordance with SOPs to provide a consistent and great seller experience on each contact
  • Understand and apply knowledge on complex issues, along with directly related tools, SOPs, blurbs, and workflows
  • May perform tasks not guided by established policies and procedures
  • Leverage appropriate tools and applications to dive deep into investigation issues using data
  • Demonstrate flexibility to transition within queues and understand/adhere to workflow directions
  • Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum
  • Proactively communicate with management for any time off request
  • Handle every work-item as per SOP and work on tasks in FIFO order
  • Attend and participate in team huddles/meetings and effectively interact with teammates both in daily interactions and huddles
  • Remain positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and seller experience, exhibiting a positive attitude
  • Deliver impactful coaching and advise sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact seller performance to ensure performance metrics are met
  • Engage with sellers in need of a higher level of support, educating them to become self-sufficient through time-bound support
  • Confidently channel sellers into correctly identifying root causes, solutions, and preventative measures, using knowledge and expertise to lead effective conversations
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively escalating sensitive issues

About the Team:


We are open to hiring candidates to work out of our Hyderabad location. If you are a self-starter with a passion for e-commerce and looking to expand your retail skillset, this could be the perfect opportunity for you.


Your Qualifications:



  • Experience with Microsoft Office products and applications
  • Speak, write, and read fluently in English
  • Flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience in payments or e-commerce
  • Ability to maintain high levels of confidentiality and data security standards

Preferred Qualifications:



  • 1+ years of customer service experience

About Amazon:


Amazon.com strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (sellers). We obsess over providing world-class support to sellers selling on the Amazon platform.

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