Account Health Support Specialist

2 weeks ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

Job Title: Account Health Support Specialist


Location: Amazon Dev Center India - Hyderabad


About the Role:


The Account Health Support Specialist plays a vital role in providing world-class support to Sellers on the Amazon platform. As a key interface between Amazon and our business partners, you will be responsible for delivering timely and accurate operational support, addressing chronic system issues, and contributing to a team environment.


Key Responsibilities:



  • Provide operational support to Sellers selling on the Amazon platform
  • Address chronic system issues and provide process improvements
  • Develop internal documentation and contribute to a team environment
  • Adhere to service level agreements for phone and/or email cases

Requirements:



  • Business proficient fluency in both written and verbal English and Italian languages
  • Strong investigation skills to find root cause of metric issues and provide viable solutions for Sellers
  • Awareness of how direct actions impact the buyer experience and Amazon's potential for bad debt
  • Flexibility to work various shifts, including working one weekend day or alternative start-end times
  • Experience with Microsoft Office, including Outlook, Word, and Excel

Desirable Skills:



  • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
  • Clear, crisp, and proactive documentation of operational procedures required to tackle known risk-related patterns
  • Problem-solving skills
  • Bachelor's Degree

About Us:


Amazon is committed to being Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


Join Our Team:


As an Amazonian, you will be part of a dynamic and fast-paced environment where decisions are made without compromising on customer experience and financial losses. We are looking for talented individuals who share our passion for delivering exceptional customer service and support.


What We Offer:



  • Opportunity to work with a global team environment
  • Flexibility to work overtime hours as per business requirements
  • Competitive salary and benefits package
  • Opportunities for career growth and development

How to Apply:


If you are a motivated and result-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to us today.

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