Amazon Account Health Support Specialist

2 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Title: Amazon Account Health Support Specialist

About the Role:

As an Account Health Support Specialist at Amazon Dev Center India - Hyderabad, you will be the primary interface between Amazon and our business partners. Your role will involve providing timely and accurate operational support to Sellers selling on the Amazon platform.

Key Responsibilities:

* Provide excellent judgment to plan and accomplish goals
* Work under limited supervision of the Manager
* Engage in frequent written and verbal communication
* Contact business partners by phone

Requirements:

* B2.2 level German Language Certification is Mandatory, C1 preferred
* Business proficient fluency in both written and verbal English and German languages
* Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Ability to compose a grammatically correct, concise and accurate written and verbal response

Preferred Qualifications:

* Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
* Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns
* Problem solving skills
* Bachelor's Degree
* Demonstrated ability to analyze problems logically
* Self-disciplined, diligent, proactive and detail oriented
* Time management and organizational skills
* Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
* Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
* Demonstrated positive, results oriented attitude
* Team player capable of learning and sharing knowledge in global team environment
* Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
* Ability to maintain high levels of confidentiality and data security standards
* Demonstrate flexibility to work overtime hours as per business requirement
* Proven ability to correctly identify fraud patterns

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