Amazon Customer Service Specialist

7 days ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time
Job Summary:

We are seeking an experienced Amazon Customer Service Specialist to join our team in Hyderabad. As a key member of our Account Health Support team, you will provide timely and accurate operational support to sellers on the Amazon platform.

Key Responsibilities:
  • Provide world-class support to sellers selling on the Amazon platform
  • Predict and address chronic system issues
  • Develop internal documentation and contribute to a team environment
  • Maintain high levels of service quality and productivity
Requirements:
  • Minimum B2.2 level German language certification (C1 preferred)
  • Business proficient fluency in English and German languages
  • Strong investigation skills to find root causes of metric issues
  • Awareness of how your actions impact the buyer experience and Amazon's potential for bad debt
  • Flexibility to work various shifts, including weekends and alternative start-end times
Preferred Qualifications:
  • Interpersonal skills to communicate complex transactional issues clearly
  • Problem-solving skills and analytical thinking
  • Ability to work in a fast-paced dynamic environment
  • Team player with strong communication and collaboration skills
About Us:

Amazon Dev Center India - Hyderabad is a dynamic and innovative team that delivers cutting-edge solutions to our customers. We offer a competitive salary range of $20-$25 per hour, depending on experience, plus additional benefits such as health insurance, retirement plans, and paid time off.



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