Amazon FinOps Collections Specialist
19 hours ago
This role is an exciting opportunity to join Amazon as a proactive, customer-focused FinOps Collections Specialist. As a member of the Global Accts Rec team, you will be responsible for managing and resolving receivables-related queries from Amazon customers.
Your primary responsibility will be to support Amazon's customers in resolving billing issues, reconciling accounts, and driving monthly collection targets. You will work closely with customers to understand their needs and develop effective solutions to facilitate timely payment.
Key aspects of this role include:
- Serving as a single point of contact for all billing and collections-related tasks for assigned Emerging Channels
- Understanding end-to-end relationships with customers and proactively managing past due balances
- Creating statements of accounts, communication plans, and SOPs for specific customer accounts
- Reporting collections-related key metrics on a daily, weekly, and monthly basis
- Escalating key issues that could impact collections to senior leadership
To succeed in this role, you will need:
- A minimum of 3 years of experience in tax, finance, or a related analytical field
- 4+ years of experience in Accounts Receivable or Account Payable
- Experience applying key financial performance indicators (KPIs) to analysis
- Familiarity with SQL for data mining and business intelligence
- Knowledge of Tableau or other large-scale data mining and reporting tools
We offer a competitive salary of around $85,000 per year, depending on location and experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation, please visit our website for more information.
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