Financial Collections Specialist
20 hours ago
Amazon, a member of the LGBTQ+ business community through myGwork, is seeking a skilled Financial Collections Specialist. This role is responsible for managing and resolving receivables-related queries from Amazon customers.
This position requires strong communication skills, attention to detail, and a customer-centric approach. The ideal candidate will be proactive, self-motivated, and able to work independently.
The successful candidate will support Amazon's customers in resolving billing issues, reconciling accounts, and driving monthly collection targets. Key responsibilities include:
- Monitoring and collecting accounts receivable for assigned portfolios by contacting customers via telephone and email
- Working with the cash application team to apply payments timely and accurately
- Maintaining accurate records of accounts receivable, including aging, credits, collections, and miscellaneous differences
- Providing accurate forecasting of collection promises
- Collaborating with Customer Service and Billing teams to resolve customer disputes and facilitate timely collections
The Financial Collections Specialist will also be responsible for identifying slow-paying customers, escalating collection challenges to management and BizOps team, and recommending exit paths. A positive customer experience is essential in this role.
To be successful, candidates should have a minimum of 5-7 years of relevant experience in Accounts Receivable, a bachelor's degree in Accounting or Finance, and fluency in Microsoft Excel. Other requirements include good communication skills, ability to take initiative, and proven problem-solving abilities.
Average salary for this position is around $85,000 per year, considering the company's inclusive culture and the opportunity to work with diverse customers.
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