Financial Collections Specialist

5 days ago


Hyderabad, Telangana, India myGwork Full time

This role at Amazon is an exciting opportunity for a proactive and detail-oriented collections specialist to join our inclusive team. As a member of the Global Accts Rec department, you will play a crucial part in managing and resolving receivables-related queries from Amazon customers.

About the Role

The successful candidate will be responsible for supporting Amazon's customers in resolving billing issues, reconciling accounts, and driving monthly collection targets. This requires strong ownership, attention to detail, and excellent communication skills to facilitate timely payment and maintain good client relationships.

Key Responsibilities:

  • Understanding Accounts Receivables processes and procedures
  • Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
  • Maintain detailed post-correspondence updates on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, establish and maintain good client relationships both internally and externally
  • Monitor high-risk accounts and ensure timely escalation of challenges to management
  • Continually look for ways to improve the customer experience
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
  • Meet the monthly productivity goals
  • Reconcile complex accounts with excellent attention to detail
Requirements

To be considered for this role, candidates must possess a Bachelor's degree in accounting and commerce (B. Com), advanced knowledge of Excel, and experience with Microsoft Office products and applications. Preferred qualifications include 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience.

Benefits

As a member of the myGwork community, this role offers a unique opportunity to work in an inclusive environment that empowers employees to deliver the best results for customers. The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please contact your Recruiting Partner for more information.



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