Collections Expert for Amazon
2 days ago
This is an exciting opportunity to join myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a proactive Collections Expert, you will play a key role in managing and resolving receivables related queries received from Amazon customers.
Your main responsibility will be to support Amazon's customers in resolving billing issues, reconciling accounts, and driving monthly collection targets. To succeed in this role, you should have excellent communication skills, both internal and external, and be able to take initiative and self-start when necessary.
You will work closely with the cash application team to apply payments timely and accurately, maintain accounts receivable records, and provide accurate forecasting of collection promises. Additionally, you will identify slow-paying customers, escalate collection challenges to management, and recommend appropriate exit paths.
As a customer-obsessed professional, you will ensure delivering a positive customer experience on every interaction. You will also assist in streamlining and improving the accounts receivable process by identifying areas of improvement and implementing new ideas and creative solutions.
We are looking for a motivated and detail-oriented individual with 5-7 years of relevant experience in Accounts Receivables. A Bachelor's Degree in Accounting or Finance is required, along with fluency in Microsoft Excel and experience using data to influence business decisions.
The estimated annual salary for this role is around $85,000-$105,000, depending on location and experience. If you are passionate about collections and customer service, we encourage you to apply for this exciting opportunity.
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