Logistics Delivery Expert
1 month ago
We are seeking a skilled Logistics Delivery Expert to act as the primary interface between Amazon and our delivery partners.
This role requires effective communication, problem-solving, and time-management skills to provide exceptional service to Amazon customers and delivery partners.
About ASSPL - TelanganaASSPL - Telangana is a leading company in the logistics industry, providing innovative solutions to meet the needs of our clients.
Responsibilities- Communicate effectively with Amazon customers and delivery partners to resolve issues and provide excellent service.
- Identify and troubleshoot delivery partner concerns, working closely with Amazon teams to resolve issues efficiently.
- Manage sensitive cases by reporting up the escalation matrix and maintaining confidentiality when necessary.
- Demonstrate excellent time-management skills to maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
- Bachelor's degree from a recognized university.
- Excellent communication and comprehension skills, with the ability to clearly understand and articulate customer issues.
- Able to work successfully in a team environment and independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills and proficiency in email applications.
- Logistics background and experience in similar roles.
- Proficiency in Excel.
Note: The estimated salary range is based on the location and the level of experience required for this role. Final compensation may vary based on individual qualifications and performance.
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