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Global Supply Chain Resolution Expert
1 month ago
About the Role
We are seeking an experienced Global Supply Chain Resolution Expert to join our FBA Seller Experience team within the Supply Chain & Optimization Technology organization at Amazon Dev Center India - Hyderabad - A85.
Job Summary
The successful candidate will be responsible for managing time effectively and independently to research Seller discrepancy requests, understand trends, and call-out new or different trends in order to accurately resolve Seller issues. The role involves communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication, documenting outcome of investigations with Sellers in a succinct and reliable method, conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel, providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues, maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business, and providing root cause resolution for FBA Seller and Customer issues.
Key Responsibilities
- Managing time effectively and independently to research Seller discrepancy requests, understand trends, and call-out new or different trends in order to accurately resolve Seller issues.
- Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.
- Documenting outcome of investigations with Sellers in a succinct and reliable method.
- Conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel.
- Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.
- Maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
- Providing root cause resolution for FBA Seller and Customer issues.
Requirements
- 1+ years of customer service experience.
- Experience with Microsoft Office products and applications.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
Benefits
Amazon offers a competitive salary of $120,000 per year, making this a great opportunity for those looking to advance their careers in global supply chain management.
Additional Information
This role is open to candidates who can work out of Hyderabad, TS, IND. Amazon is committed to diversity and inclusion and encourages applications from all qualified candidates.
