Financial Collections Professional
1 day ago
Job Overview
This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for managing and resolving receivables-related queries received from Amazon customers.
About the Job
The Financial Collections Professional will support Amazon's customers to resolve billing issues, reconcile accounts, and drive monthly collection targets. The ideal candidate should be self-motivated, a quick learner, and have good ownership skills to facilitate timely payment.
Key Responsibilities
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone and email, both inbound and outbound
- Work with cash application team to apply payments timely and accurately
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
- Provide accurate forecasting of collection promises
- Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes, and enable timely collections
- Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
- To be highly customer-obsessed and ensure delivering a positive customer experience on every interaction
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet all productivity-related goals on a monthly basis
Requirements
- Minimum requirements include graduation or a Bachelor's Degree in Accounting/Finance or a related field
- 5-7 years of relevant experience in Accounts Receivables
- Good ability to communicate internally and externally
- Good ability to take initiative and self-start when necessary
- Proven ability to develop new ideas and creative solutions
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines and prioritize workload
- Fluency in Microsoft Excel is a must
Estimated Salary: $85,000 - $105,000 per year
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