Collection Expert for MSMEs
4 weeks ago
About Our Organization:
At HRhelpdesk, we specialize in supporting Micro, Small, and Medium Enterprises (MSMEs) as a Systemically Important, Non-Deposit taking Non-Banking Financial Company.
We are dedicated to providing financial solutions that cater to the unique needs of our clients.
Job SummaryThis role involves managing collection agencies and maintaining relationships with clients. The ideal candidate will have excellent communication skills, be proficient in English and Hindi, and possess knowledge of the collection process.
The selected individual will work closely with the reporting head to track daily micro-level collections and identify potential risks. This includes conducting mystery shopping visits to assess merchant's daily collection processes and sending regular reports.
Responsibilities include resolving client service issues by coordinating with relevant departments, updating overdue amounts, and managing customer-related complaints.
RequirementsTo succeed in this position, you should possess the following skills and qualifications:
- Presentable with good communication skills
- Good command over language - English and Hindi
- Knowledge of the Collection Process
- Experience in Field/Corporate Collections
- Professional approach towards customers
- Ability to command authority while being humble and sincere in behavior
- Good convincing skills
- Awareness of Collection Code of Conducts
- Familiarity with the geographical spread of Mumbai area
Salary: Rs 6,50,000 per annum
Benefits:
We offer the best benefits in the industry.
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