Capacity Planning Expert
1 day ago
This role is with myGwork, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role:We are seeking a highly skilled Capacity Planning Expert to join our team at Amazon. As a key member of our Worldwide Customer Service Capacity Planning (WWCP) organization, you will play a critical role in enabling end-to-end customer service workforce planning across Amazon.
Key Responsibilities:- Develop and implement large-scale capacity planning strategies to optimize customer service operations.
- Analyze complex data sets to anticipate potential business events and accurately predict customer service demand.
- Collaborate with cross-functional teams to design and implement comprehensive workforce management plans.
Amazon's WWCP is the world leader in providing cost-optimal solutions that enable customers to receive outstanding human support while raising the bar on associate experience. Our team crafts a comprehensive workforce management plan by strategically analyzing historical data and anticipating potential business events to accurately predict the number of required associates for the specified period.
Requirements:- Minimum 3 years of non-internship professional software development experience.
- Experience programming with at least one software programming language.
- Bachelor's degree in computer science or equivalent.
- Full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
Our estimated salary for this position is $**120,000** per year. We offer a competitive compensation package that includes bonuses, stock options, and benefits. Additionally, as a member of our team, you will have access to cutting-edge technology, opportunities for professional growth and development, and a dynamic work environment.
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