Cloud Capacity Planning Engineer

1 day ago


Hyderabad, Telangana, India myGwork Full time
About myGwork

myGwork is an inclusive employer and a member of the LGBTQ+ business community.

Job Description

This role involves working with Amazon's award-winning Customer Service team to develop innovative technologies that power customer support. The successful candidate will be part of the Worldwide Customer Service Capacity Planning (WWCP) organization, which enables end-to-end customer service workforce planning across Amazon.

Key Responsibilities:
  • Developing a digital transformative journey for capacity planning using scientific methodologies and optimization techniques
  • Leveraging machine learning to optimize capacity planning and create a hands-off-the-wheel experience
  • Designing and developing a product that generates optimal plans on a massive scale, adapting seamlessly to fluctuations in supply and demand while maintaining service-level goals

The ideal candidate will have 3+ years of professional software development experience, 2+ years of design or architecture experience, and experience programming with at least one software programming language.

Requirements:
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture experience of new and existing systems
  • Experience programming with at least one software programming language

A bachelor's degree in computer science or equivalent is preferred.

Estimated Salary: $120,000 - $180,000 per year

The salary range is based on national averages in the United States and may vary depending on location, experience, and other factors.



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