Collections Specialist
3 weeks ago
At ADCI HYD 13 SEZ, we are seeking a highly motivated and detail-oriented Collections Specialist to join our team. As a key member of our GAR (Global Accts Rec) team, you will be responsible for managing and resolving receivables related queries received from Amazon customers. This is a fantastic opportunity to develop your skills in collections, customer service, and account management.
Key Responsibilities
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound.
- Work with cash application team to apply payments timely & accurately.
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared.
- Provide accurate forecasting of collection promises.
- Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections.
- Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths.
- Be highly customer obsessed and ensure delivering a positive customer experience on every interaction.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet all the productivity related goals on a monthly basis.
Requirements
- Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field.
- 3-4 years of relevant experience in Accounts Receivables.
- Strong ability to communicate internally and externally.
- Strong ability to take initiative and self-start when necessary.
- Proven ability to develop new ideas and creative solutions.
- Proven ability to work successfully in an ambiguous environment.
- Proven ability to meet tight deadlines and prioritize workload.
- Fluency in Microsoft Excel is a must.
We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.
BASIC QUALIFICATIONS
- Post-Graduation or Master's Degree in Accounting/Finance or a related field.
- Previous experience of 3-4 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
PREFERRED QUALIFICATIONS
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
- 3+ years of experience in Accounts Receivables (AR)
- Experience interpreting data to make business recommendations
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