Collections Specialist

1 week ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

 

At ADCI HYD 13 SEZ, we are seeking a highly motivated and detail-oriented Collections Specialist to join our team. As a key member of our GAR (Global Accts Rec) team, you will be responsible for managing and resolving receivables related queries received from Amazon customers. This is a fantastic opportunity to develop your skills in collections, customer service, and account management.

 

Key Responsibilities

 

  1. Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound.
  2. Work with cash application team to apply payments timely & accurately.
  3. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared.
  4. Provide accurate forecasting of collection promises.
  5. Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections.
  6. Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths.
  7. Be highly customer obsessed and ensure delivering a positive customer experience on every interaction.
  8. Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
  9. Meet all the productivity related goals on a monthly basis.

 

Requirements

 

  • Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field.
  • 3-4 years of relevant experience in Accounts Receivables.
  • Strong ability to communicate internally and externally.
  • Strong ability to take initiative and self-start when necessary.
  • Proven ability to develop new ideas and creative solutions.
  • Proven ability to work successfully in an ambiguous environment.
  • Proven ability to meet tight deadlines and prioritize workload.
  • Fluency in Microsoft Excel is a must.

 

We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.

 

BASIC QUALIFICATIONS

- Post-Graduation or Master's Degree in Accounting/Finance or a related field.

- Previous experience of 3-4 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role

PREFERRED QUALIFICATIONS

- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

- 3+ years of experience in Accounts Receivables (AR)

- Experience interpreting data to make business recommendations



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