Collection Management Specialist
1 week ago
About the Role:
At HRhelpdesk, we are seeking a skilled Collection Management Specialist to join our team. As a key member of our operations team, you will be responsible for maintaining and managing collection agencies, handling teams, tracking daily micro-level collections, identifying risks, and ensuring that our clients receive exceptional service.
Key Responsibilities:
• Maintain and manage collection agencies to ensure timely payments from merchants.
• Handle teams effectively to drive results and achieve targets.
• Track daily micro-level collections to identify risks and areas for improvement.
• Conduct mystery shopping to identify potential issues with merchant collection processes.
• Prepare and send daily collection reports to concerned reporting heads.
• Resolve service issues promptly by coordinating with relevant departments.
• Regularly visit delinquent customers to update overdue amounts and address complaints.
Requirements:
• Presentable with good communication skills.
• Proficient in English and Hindi.
• Knowledge of the collection process and experience in field/corporate collections.
• Professional approach towards customers.
• Ability to command authority with humility and sincerity.
• Good convincing skills.
• Familiarity with Collection Code of Conducts.
• Knowledge of the geographical spread of the Mumbai area.
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