Collection Management Specialist

1 week ago


Hyderabad, Telangana, India HRhelpdesk Full time

About the Role:

At HRhelpdesk, we are seeking a skilled Collection Management Specialist to join our team. As a key member of our operations team, you will be responsible for maintaining and managing collection agencies, handling teams, tracking daily micro-level collections, identifying risks, and ensuring that our clients receive exceptional service.

Key Responsibilities:

• Maintain and manage collection agencies to ensure timely payments from merchants.

• Handle teams effectively to drive results and achieve targets.

• Track daily micro-level collections to identify risks and areas for improvement.

• Conduct mystery shopping to identify potential issues with merchant collection processes.

• Prepare and send daily collection reports to concerned reporting heads.

• Resolve service issues promptly by coordinating with relevant departments.

• Regularly visit delinquent customers to update overdue amounts and address complaints.

Requirements:

• Presentable with good communication skills.

• Proficient in English and Hindi.

• Knowledge of the collection process and experience in field/corporate collections.

• Professional approach towards customers.

• Ability to command authority with humility and sincerity.

• Good convincing skills.

• Familiarity with Collection Code of Conducts.

• Knowledge of the geographical spread of the Mumbai area.



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