Customer Service Director
2 days ago
Are you passionate about delivering exceptional customer experiences? Do you have a talent for leading high-performing teams and driving process improvements?
About the RoleWe are seeking a Customer Service Director to join our team at Amazon India. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction and loyalty.
Key Responsibilities- Lead a team of 50-60 associates and specialists in delivering exceptional customer service
- Analyze systemic issues and implement solutions to improve customer satisfaction rates
- Develop and implement training programs to improve team performance and productivity
- Drive process improvements to enhance operational efficiency and quality
- 5+ years of experience in customer service or a related field
- Proven track record of leading high-performing teams and driving process improvements
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Competitive salary range: ₹1200000 - ₹1800000 per annum
- Bonus and stock options
- Opportunities for career growth and development
- A dynamic and inclusive work environment
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our team is passionate about making a difference in the lives of our customers, and we're looking for someone who shares our commitment to excellence.
About myGwork: myGwork is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We pride ourselves on being a diverse and welcoming workplace where everyone can thrive.
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Customer Service Operations Director
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US Sales Director
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Cloud Engineering Director for Azure Services
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Sales Director for IT Services Expansion
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Financial Director
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Director of Property Operations
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Senior Director
3 weeks ago
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Saras Analytics Customer Success Director
2 weeks ago
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Director of Customer Success Strategy
4 weeks ago
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Operations Director
4 weeks ago
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Senior Sales Director for IT Services
1 week ago
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Sales Director
2 weeks ago
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Director of Administrative Services
2 weeks ago
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Fitness Operations Director
4 weeks ago
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Regional Sales Director
4 weeks ago
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