Customer Service Director

2 days ago


Hyderabad, Telangana, India myGwork Full time

Are you passionate about delivering exceptional customer experiences? Do you have a talent for leading high-performing teams and driving process improvements?

About the Role

We are seeking a Customer Service Director to join our team at Amazon India. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction and loyalty.

Key Responsibilities
  • Lead a team of 50-60 associates and specialists in delivering exceptional customer service
  • Analyze systemic issues and implement solutions to improve customer satisfaction rates
  • Develop and implement training programs to improve team performance and productivity
  • Drive process improvements to enhance operational efficiency and quality
Requirements
  • 5+ years of experience in customer service or a related field
  • Proven track record of leading high-performing teams and driving process improvements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
Benefits
  • Competitive salary range: ₹1200000 - ₹1800000 per annum
  • Bonus and stock options
  • Opportunities for career growth and development
  • A dynamic and inclusive work environment

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our team is passionate about making a difference in the lives of our customers, and we're looking for someone who shares our commitment to excellence.

About myGwork: myGwork is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We pride ourselves on being a diverse and welcoming workplace where everyone can thrive.



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