Risk Investigations Manager

4 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

About This Role


We are seeking a highly skilled Risk Investigations Manager to join our team at Amazon Dev Center India - Hyderabad. In this role, you will be responsible for leading a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse.



Key Responsibilities



  • Manage a team of Investigation specialists to protect Amazon from policy misuse and take appropriate actions based on processes, tools, and high-judgment decisions.
  • Develop and implement sustainable change or process improvement to achieve and exceed team's defined metrics.
  • Participate in strategic planning, project road mapping activities of the team, and identify trends in team performance to recommend and implement changes.
  • Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets.
  • Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
  • Develop the performance levels, career, and skills of Investigator teams through continuous closure of performance feedback loops.
  • Use exposure to team's technical or business areas to share ideas with Management that positively influence the vision for the Transaction Risk management group.


Requirements



  • 4+ years of operational and/or retail management experience.
  • 2+ years of team management experience.
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
  • Experience with operations, risk, fraud investigations, Six Sigma tools, and Lean techniques.


What You'll Love About This Role



  • The ability to understand the Transaction Management group's vision and make independent decisions with sound judgment to manage their teams to attain that vision.
  • The opportunity to work with a highly skilled team and contribute to the success of Amazon.
  • The chance to develop your skills and career in a fast-paced and dynamic environment.


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