Operational Risk Manager for Claims and Investigations
1 week ago
We are seeking an experienced Operational Risk Manager to lead our Claims and Investigations team at Wells Fargo Bank. As a key member of our Operations group, you will be responsible for managing operational activities for a large single functional unit or multiple sections, directing non-exempt staff, and working independently on moderately complex issues and projects.
Key Responsibilities- Manage workflow management, production monitoring, quality, chargeback effectiveness, and process improvement efforts.
- Collaborate with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance customer experience, and ensure compliance with government regulatory requirements.
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
- Lead relationships with Global Business Partners and manage senior internal stakeholders including support groups.
- Make decisions and resolve issues regarding fraud and claims to meet business objectives.
To be successful in this role, you will need:
- 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education.
- 2+ years Leadership experience.
- Overall experience of at least 10 to 12 years, with a minimum of 6 to 8 years' experience of People management in a voice process.
- Thorough knowledge of Visa Operating Rules, Regulations change and other regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, REG E.
The estimated salary range for this position is $120,000 - $180,000 per year, based on industry standards and market data.
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