Amazon FBA Investigation Specialist
3 weeks ago
About the Role
Amazon is seeking highly skilled Investigation Specialists to join the FBA Seller Experience team within the Supply Chain & Optimization Technology organization. As an Investigation Specialist, you will play a critical role in supporting Amazon's Global Supply Chain process by conducting investigative research involving Seller fee disputes, requests for additional storage space, and contacts involving Inventory Management data issues and disputes.
Key Responsibilities
- Manage time effectively and independently to research Seller discrepancy requests, understand trends, and call out new or different trends to accurately resolve Seller issues.
- Communicate with Sellers and FBA business partners effectively using clear and professional oral and written communication.
- Document the outcome of investigations with Sellers in a succinct and reliable method.
- Conduct multiple investigations with Amazon Sellers daily to resolve disputes while utilizing Excel.
- Provide prompt and efficient service to Amazon Sellers, including the appropriate escalation of Seller issues.
- Maintain accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
- Provide root cause resolution for FBA Seller and Customer issues.
Requirements
- 1+ years of customer service experience.
- Experience with Microsoft Office products and applications.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
Preferred Qualifications
- Bachelor's Degree.
- Experience in a contact center environment.
- Ability to handle multiple key priorities at the same time.
- Experience with fraud or risk investigations, or in payments/banking.
- Knowledge of FBA and Seller Central.
About Amazon
Amazon is committed to being Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. We are a company of pioneers—it's our job to make bold bets, and take risks. We know that success is dependent on inventing and innovating on behalf of our customers, and that's exactly what Amazon does. As a result, our business has evolved over time to focus on a few key areas where we can make a significant impact: e-commerce, cloud computing, advertising, and artificial intelligence.
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