Investigation Specialist, WW FBA

4 weeks ago


Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time
About the Role

We are seeking highly skilled Investigation Specialists to join our FBA Seller Experience team within the Supply Chain & Optimization Technology organization at Amazon Dev Center India - Hyderabad - A85. As an Investigation Specialist, you will play a critical role in supporting Amazon's Global Supply Chain process by conducting investigative research and resolving Seller disputes.

Key Responsibilities
  • Manage time effectively to research Seller discrepancy requests, understand trends, and resolve disputes.
  • Communicate with Sellers and FBA business partners using clear and professional oral and written communication.
  • Document investigation outcomes with Sellers in a succinct and reliable method.
  • Conduct multiple investigations daily to resolve disputes while utilizing Excel.
  • Provide prompt and efficient service to Amazon Sellers, including escalation of Seller issues.
  • Maintain accountability to attendance, productivity, and quality expectations while adapting to changing business requirements.
  • Provide root cause resolution for FBA Seller and Customer issues.
Requirements
  • 1+ years of customer service experience.
  • Experience with Microsoft Office products and applications.
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays.
  • Experience in payments or e-commerce.
Preferred Qualifications
  • Bachelor's Degree.
  • Experience in a contact center environment.
  • Ability to handle multiple key priorities simultaneously.
  • Experience with fraud or risk investigations, or in payments/banking.
  • Knowledge of FBA and Seller Central.


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