Support Operations Specialist

4 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

As a Support Operations Specialist at ADCI HYD 13 SEZ, you will play a crucial role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy. Your primary responsibility will be to assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Additionally, you will evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment.

Key Responsibilities

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.

Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).

Achieving weekly productivity and quality targets.

About the Team

We are a team dedicated to mitigating business risk while driving an excellent customer experience. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.

Basic Qualifications

Bachelor's Degree

Experience with Microsoft Office, including Outlook, Word, and Excel

Exceptional analytical, logical and data gathering skills

Excellent communication and comprehension skills

Excellent problem solving skills

Preferred Qualifications

Experience in a production environment and proven track record of achieving productivity and quality targets.

Previous experience in a contact center environment.

Experience in problem solving, including the ability to recognize non-obvious patterns

Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.

Ability to maintain high levels of confidentiality and data security standards.

A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.

A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.

Clear oral and written communication skills.

Experience with fraud or risk investigations.

Experience in payments & banking domain.

Demonstrated positive, results oriented attitude.

Excellent team player capable of learning and sharing knowledge in a team environment.

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