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Support Operations Specialist

1 month ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly motivated Support Operations Specialist to join our team at ADCI HYD 13 SEZ. As a Support Operations Specialist, you will play a critical role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy.

Key Responsibilities
  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
  • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
  • Achieve weekly productivity and quality targets.
About the Team

Our mission is to mitigate business risk while driving an excellent customer experience. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.

Basic Qualifications
  • Bachelor's Degree
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Exceptional analytical, logical and data gathering skills
  • Excellent communication and comprehension skills
  • Excellent problem solving skills
Preferred Qualifications
  • Experience in a production environment and proven track record of achieving productivity and quality targets.
  • Previous experience in a contact center environment.
  • Experience in problem solving, including the ability to recognize non-obvious patterns.
  • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
  • Ability to maintain high levels of confidentiality and data security standards.
  • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
  • Clear oral and written communication skills.
  • Experience with fraud or risk investigations.
  • Experience in payments & banking domain.
  • Demonstrated positive, results oriented attitude.
  • Excellent team player capable of learning and sharing knowledge in a team environment.