Support Operations Specialist

6 days ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly motivated Support Operations Specialist to join our team at ADCI HYD 13 SEZ. As a Support Operations Specialist, you will play a critical role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy.

Key Responsibilities
  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
  • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
  • Achieve weekly productivity and quality targets.
About the Team

Our mission is to mitigate business risk while driving an excellent customer experience. We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.

Basic Qualifications
  • Bachelor's Degree
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Exceptional analytical, logical and data gathering skills
  • Excellent communication and comprehension skills
  • Excellent problem solving skills
Preferred Qualifications
  • Experience in a production environment and proven track record of achieving productivity and quality targets.
  • Previous experience in a contact center environment.
  • Experience in problem solving, including the ability to recognize non-obvious patterns.
  • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
  • Ability to maintain high levels of confidentiality and data security standards.
  • A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
  • Clear oral and written communication skills.
  • Experience with fraud or risk investigations.
  • Experience in payments & banking domain.
  • Demonstrated positive, results oriented attitude.
  • Excellent team player capable of learning and sharing knowledge in a team environment.


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Title: IT Support SpecialistAt ECS | Enterprise Change Specialists, we are seeking an experienced IT Support Specialist to join our team. This role involves providing comprehensive IT support across multiple company locations, including remote offices.Key Responsibilities:Manage IT operations, including desktop, network, and server supportProvide...

  • IT Support Specialist

    19 hours ago


    Hyderabad, Telangana, India Citrin Cooperman India LLP Full time

    Job Title: IT Support SpecialistCitrin Cooperman India LLP is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the seamless operation of our applications.Key Responsibilities:Provide technical support to...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a skilled Operations Support Specialist to join our team. In this role, you will be responsible for performing general clerical operations tasks that are routine in nature. Your duties will include receiving, logging, batching, and distributing work, as well as filing, photocopying, and answering phones. You will also...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAs a Support Operations Specialist at ADCI HYD 13 SEZ, you will play a critical role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy. Your consistency and attention to detail will be key in providing a world-class service to our Sellers.Key Responsibilities Assist with deep dive...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAs a Support Operations Specialist at ADCI HYD 13 SEZ, you will play a crucial role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy. Your primary responsibility will be to assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests....


  • Hyderabad, Telangana, India Next Education Full time

    HR Support SpecialistAt Next Education, we are seeking a highly organized and detail-oriented HR Support Specialist to join our team. As an HR Support Specialist, you will play a critical role in assisting with the day-to-day operations of our HR functions and duties.Key Responsibilities:Provide clerical and administrative support to our Human Resources...


  • Hyderabad, Telangana, India ALLIAD Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at ALLIAD in Hyderabad. This full-time role is crucial to ensuring the smooth operation of our office, facilitating efficient day-to-day processes, and enhancing team productivity.The ideal candidate will possess exceptional organizational skills,...


  • Hyderabad, Telangana, India IGT Full time

    Product Support SpecialistIGT is seeking a Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for ensuring that tickets, player emails, and player chats are handled within Service Level Agreements (SLAs). You will also be responsible for providing customers with product and service information via email and...


  • Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full time

    Key Responsibilities:We are seeking a skilled Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or in-person.Key Skills:Basic technical knowledge of PCsBasic knowledge of MS Outlook...


  • Hyderabad, Telangana, India EvonSys Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Service Desk Specialist to join our dynamic team at EvonSys. As a key member of our IT department, you will be responsible for providing first-level IT support, managing cloud administration, and ensuring smooth IT operations.ResponsibilitiesProvide IT administration and first-level support...


  • Hyderabad, Telangana, India OppenheimerFunds Distributor, Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our end-users, ensuring that they have a seamless and productive experience.Key ResponsibilitiesProvide technical support and assistance to end-users via phone,...


  • Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

    Role Overview:As a Desktop Support Specialist at GiGa-Ops Global Solutions, you will be the primary point of contact for end-users seeking technical assistance. Your role will involve resolving hardware, software, and network issues to ensure the smooth operation of IT services.Key Responsibilities:Technical Support: Provide first-level support for desktop...


  • Hyderabad, Telangana, India Sisco Jobs Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Sisco Jobs. As a Desktop Support Specialist, you will be responsible for maintaining and administering computer networks and related computing environments.Main Responsibilities:Maintaining and administering computer networks and related...


  • Hyderabad, Telangana, India JLL Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Business Support Specialist to join our team at JLL. As a key member of our operations team, you will be responsible for providing exceptional support to our vendors and clients, ensuring seamless day-to-day operations and driving business growth.Key ResponsibilitiesManage vendor relationships,...


  • Hyderabad, Telangana, India People First Consultants Full time

    Sales Operations SpecialistWe are seeking a highly skilled Sales Operations Specialist to join our team at People First Consultants. As a Sales Operations Specialist, you will play a critical role in enabling our sales teams to maximize their performance and efficiency.Key Responsibilities:Develop and maintain sales tools and systems to support sales...


  • Hyderabad, Telangana, India SS&C Technologies Holdings Full time

    Job OverviewThe Customer Success team at SS&C Technologies Holdings is seeking a highly skilled Client Assist Specialist to join our global team. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our technology.About the...


  • Hyderabad, Telangana, India SecureWorks India Pvt. Ltd. (7230) Full time

    At Secureworks India Pvt. Ltd. (7230), we're looking for a skilled Cybersecurity Operations Specialist to join our team. As a key member of our Sales Operations team, you'll play a critical role in developing and implementing sales processes and procedures that drive business growth and customer satisfaction.As a Cybersecurity Operations Specialist, you'll...


  • Hyderabad, Telangana, India Crunchyroll Full time

    About CrunchyrollWe are a global community of anime fans, and our mission is to help everyone belong. We deliver the art and culture of anime to a passionate audience across 200+ countries and territories.As a Senior IT Operations Specialist at Crunchyroll, you will play a crucial role in maintaining our IT infrastructure to ensure seamless operations and...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job Title: Transportation Operations SpecialistAt ADCI HYD 13 SEZ, we are seeking a highly skilled Transportation Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of transportation operations across our supply chain network.Key Responsibilities:Coordinate with external...


  • Hyderabad, Telangana, India People First Consultants Full time

    Sales Operations SpecialistWe are seeking a highly skilled Sales Operations Specialist to join our team at People First Consultants. As a key member of our Sales Operations team, you will play a critical role in enabling our sales teams to maximize their performance and drive revenue growth.Key Responsibilities:Develop and implement sales tools and systems...