IT Support Specialist
2 weeks ago
Job Summary
We are seeking an experienced IT Support Technician to join our team at ECS | Enterprise Change Specialists. The role involves providing comprehensive IT support across multiple company locations, including remote offices. The candidate will manage IT operations, including desktop, network, and server support, along with backup management and troubleshooting technical issues. This position requires on-call availability for after-hours support and may involve travel between company locations.
Key Responsibilities
- Manage IT operations, including desktop, network, and server support
- Provide backup management and troubleshooting technical issues
- Support and maintain laptops, desktops, printers, scanners, and basic networking functions
- Set up and configure laptops/desktops, apply security patches, antivirus installation, and troubleshoot hardware issues
- Manage backups, tape rotation, and Exchange server mailbox maintenance, including archiving
- Set up new users and disable expired accounts as per HR requirements
- Provide step-by-step troubleshooting instructions to users and handle remote support effectively
Requirements
- Bachelor's degree in IT or a related field
- 3+ years of IT support experience, including hardware, software, and networking
- Ready to travel between locations and provide on-call support outside of normal working hours
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