EU FBA Support Operations Leader

3 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

About the Role

Amazon is seeking a highly experienced and skilled Manager to lead the growing FBA Support Operations team in Hyderabad. The successful candidate will be responsible for driving operational excellence, improving processes, and ensuring benchmarking worldwide.

Key Responsibilities

  • Lead an organization of 50-70 HCs, driving operations on seller coaching, escalation, and secure inbound process, automation journey for defects and support ops, recovery services operations across product improvement, partner management, and ops services, and supporting the coordination of system analysts team.
  • Collaborate with various stakeholders teams in EU and WW, such as Fulfillment Centers Operations, Tech teams, FBA Business/Supply Chain/Sales teams, to drive operational excellence, improve processes, and ensure benchmarking worldwide.
  • Lead holistic communications, including strategic reviews and regular updates to Central team based in Luxembourg and stakeholders both in EU and worldwide.

Requirements

  • 8-10 years+ of professional experience, including 4+ years in people management or leading large teams.
  • Strong experience in Operations and Program management or exposure to Sellers/Vendors/Customer Support set ups.
  • Ability to think strategically and creatively, while also executing operationally with high attention to detail and operational excellence.
  • Demonstrated ability to interpret large amounts of data and make sound business judgments and recommendations.
  • Excellent verbal and written communication in English.
  • Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.

Preferred Qualifications

  • The ideal candidate will have experience in virtual research, analyzing data, seller communication, and a strong customer focus.
  • Any exposure to Amazon Fulfillment Operations.


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job Title: EU FBA Support Operations LeaderAmazon is seeking a highly experienced and dynamic leader to lead the growing FBA Support Operations team in Hyderabad. The successful candidate will be responsible for driving operational excellence, improving processes, and ensuring benchmarking worldwide.Key Responsibilities:Lead an organization of 50-70 HC's...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job DescriptionADCI HYD 13 SEZ is seeking a highly skilled and experienced EU FBA Support Operations Leader to lead the growing FBA Support Ops team in Hyderabad.Key Responsibilities Lead an organization of 50-70 team members driving operations on seller coaching, escalation, and secure inbound processes. Collaborate with various stakeholders teams in EU...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAmazon is seeking a highly experienced and dynamic leader to lead the growing FBA Support Ops team in Hyderabad. The ideal candidate will have a strong background in operations management, people management, and program management.Key ResponsibilitiesLead an organization of 50-70 team members driving operations on seller coaching, escalation,...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAmazon is seeking a highly experienced and dynamic leader to lead the growing FBA Support Operations team in Hyderabad. The ideal candidate will have a strong background in operations management, people management, and program management.Key ResponsibilitiesLead an organization of 50-70 team members driving operations on seller coaching,...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    We are seeking a highly experienced Manager to lead our growing FBA Support Ops team in Hyderabad. In this role, you will be responsible for supporting the growing needs of the organization and coordinating a wide range of functions.A successful people manager must be able to work independently and lead their team to achieve required results, be comfortable...


  • Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    Job Title: Process Improvement Specialist - EU FBA Seller Experience and ReimbursementsJob Summary: Amazon Development Centre (India) Private Limited is seeking a highly skilled Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team.Key Responsibilities:1. Establish end-to-end knowledge of FBA Customer Returns and major...


  • Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    Process Improvement Specialist Job OverviewAt Amazon Development Centre (India) Private Limited, we are looking for a skilled Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team. This is a pivotal role in driving Cost of Customer Returns for Amazon and Sellers by eliminating Seller points around customer returns.The...


  • Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    About the RoleAmazon Development Centre (India) Private Limited is seeking a highly skilled Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team. As a key member of our team, you will play a crucial role in driving Cost of Customer Returns for Amazon and Sellers, and eliminating Seller points around customer returns.Key...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job Title: FBA Support Operations ManagerJoin ADCI HYD 13 SEZ as a FBA Support Operations Manager and be part of a dynamic team that drives innovation and excellence in ML Data Operations. As a key member of our team, you will be responsible for managing multiple entry-level managers and their respective teams, ensuring seamless execution of operations and...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleThe Operations Manager II, ML Data Operations, FBA Support Operations Lead will be responsible for managing multiple entry-level managers and their respective teams. This role requires a leader to manage the front-line managers, and their respective teams. If you are passionate about people, process, and stakeholder management and are excited...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryThe Operations Manager II, ML Data Operations, FBA Support Operations Lead will be responsible for managing multiple entry-level managers and their respective teams. This role requires a leader to manage the front-line managers, and their respective teams. The ideal candidate will have 5+ years of team management experience, 8+ years of...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleThe EUS Support Engineer is responsible for ensuring the smooth operation of the IT workplace for all internal customers, including the GVC desktop and associated infrastructure. This involves providing site-specific and remote IT service support, prioritizing VIP support and associated requests, and adhering to agreed operational processes.Key...

  • EUS Support Engineer

    4 weeks ago


    Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleThe EUS Support Engineer is responsible for ensuring the smooth operation of the IT workplace for internal customers, including the GVC desktop and associated infrastructure. This role requires a strong focus on providing site-specific and remote IT service support, prioritizing VIP and business-critical requests, and adhering to operational...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    About the RoleAmazon is seeking highly skilled Investigation Specialists to join the FBA Seller Experience team within the Supply Chain & Optimization Technology organization. As an Investigation Specialist, you will play a critical role in supporting Amazon's Global Supply Chain process by conducting investigative research and resolving Seller disputes.Key...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleThe EUS Support Engineer is responsible for delivering high-quality IT service support to internal customers, ensuring the smooth operation of the IT workplace and associated infrastructure at local sites and for remote employees.Key Responsibilities:Provide site-specific and remote IT service support, focusing on the IT workplace and...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleThe EUS Support Engineer is responsible for operating, maintaining, and supporting the IT workplace for all internal customers, including the GVC desktop and associated infrastructure at their local site and for remote employees.Key Responsibilities:Provide site-specific and remote IT service support, focusing on the IT workplace and associated...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleThe EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the GVC desktop and associated infrastructure at their local site/s and for remote employees.Key Responsibilities:Provide site-specific and remote IT service support focusing on the IT workplace and associated...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    About the RoleWe are seeking highly skilled Investigation Specialists to join our FBA Seller Experience team within the Supply Chain & Optimization Technology organization at Amazon Dev Center India - Hyderabad - A85. As an Investigation Specialist, you will play a critical role in supporting Amazon's Global Supply Chain process by conducting investigative...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    About the RoleAmazon is seeking highly skilled Investigation Specialists to join the FBA Seller Experience within the Supply Chain & Optimization Technology organization. As an Investigation Specialist, you will play a critical role in supporting Amazon's Global Supply Chain process by conducting investigative research involving Seller fee disputes, Seller...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAs a Support Operations Specialist at ADCI HYD 13 SEZ, you will play a crucial role in supporting Sellers with financial related questions and ensuring they are addressed in accordance with policy. Your primary responsibility will be to assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests....