EU FBA Support Operations Leader
3 weeks ago
About the Role
Amazon is seeking a highly experienced and skilled Manager to lead the growing FBA Support Operations team in Hyderabad. The successful candidate will be responsible for driving operational excellence, improving processes, and ensuring benchmarking worldwide.
Key Responsibilities
- Lead an organization of 50-70 HCs, driving operations on seller coaching, escalation, and secure inbound process, automation journey for defects and support ops, recovery services operations across product improvement, partner management, and ops services, and supporting the coordination of system analysts team.
- Collaborate with various stakeholders teams in EU and WW, such as Fulfillment Centers Operations, Tech teams, FBA Business/Supply Chain/Sales teams, to drive operational excellence, improve processes, and ensure benchmarking worldwide.
- Lead holistic communications, including strategic reviews and regular updates to Central team based in Luxembourg and stakeholders both in EU and worldwide.
Requirements
- 8-10 years+ of professional experience, including 4+ years in people management or leading large teams.
- Strong experience in Operations and Program management or exposure to Sellers/Vendors/Customer Support set ups.
- Ability to think strategically and creatively, while also executing operationally with high attention to detail and operational excellence.
- Demonstrated ability to interpret large amounts of data and make sound business judgments and recommendations.
- Excellent verbal and written communication in English.
- Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally.
Preferred Qualifications
- The ideal candidate will have experience in virtual research, analyzing data, seller communication, and a strong customer focus.
- Any exposure to Amazon Fulfillment Operations.
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