EUS Support Specialist

2 weeks ago

Hyderabad, Telangana, India Ivy comptech Full time

About The Role

The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the GVC desktop and associated infrastructure at their local site/s and for remote employees.

Key Responsibilities:

  • Provide site-specific and remote IT service support focusing on the IT workplace and associated infrastructure
  • Prioritization of VIP support and associated requests
  • Prioritization of support for business-critical departments and associated requests
  • Adhere to agreed operational processes
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop, and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Documentation and Knowledge Base articles creation for procedural and troubleshooting
  • Implement and Support global projects
  • Interaction with internal customers, external service providers, internal IT teams, and business departments
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site
  • Use internal tools for management of planned and unplanned support work

Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes, and procedures are compliant with applicable regulations
  • Effective provisioning, management, and maintenance of the EUS core infrastructure, systems, and technologies including Active Directory, Email, SCCM, Telephony, and Video Conferencing
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits, and technical strategy
  • If needed and technically possible, support local infrastructure teams
  • Vendor management for problem resolution and local purchasing
  • If required, be part of the 24x7 on-call rota

Skills Required:

  • Strong IT service support experience in a large corporate environment
  • Strong problem-solving and analytical skills
  • Excellent written and oral communication skills with a strong service focus
  • Minimum 2 years of relevant support experience
  • Technical background with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Teams, O365, and SCCM Cloud services, O365, Azure Windows OS, MAC OSX, and Applications Desktop Deployment, application packaging, and deployment Networking technologies, LAN, TCPIP, DNS, etc.
  • Driven, robust, self-motivated, delivery-focused, and able to withstand 24/7 pressure, and to challenge and be challenged
  • Understanding of OS X Server, Open Directory, and Mac administration in a corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualization technologies and management
  • ITIL certification, ideally with a service desk, incident, and problem management focus

Location: Hyderabad

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