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Process Improvement Specialist

1 month ago

Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time
Job Title: Process Improvement Specialist - EU FBA Seller Experience and Reimbursements

Job Summary: Amazon Development Centre (India) Private Limited is seeking a highly skilled Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team.

Key Responsibilities:
1. Establish end-to-end knowledge of FBA Customer Returns and major drivers of costs due to items that are not returned after being refunded to customers.
2. Identify and lead scalable solutions to reduce Amazon controllable returns.
3. Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stakeholders.
4. Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects.
6. Forecast defect reduction plan and financial impact and lead OP1, OP2, and 3YP.
7. Lead funding discussions for product and process initiatives.

BASIC QUALIFICATIONS:
1. Bachelor's degree.
2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
3. Experience in program or project management.
4. Experience working cross-functionally with tech and non-tech teams.
5. Experience in defining and implementing process improvement initiatives using data and metrics.
6. Experience defining program requirements and using data and metrics to determine improvements.

PREFERRED QUALIFICATIONS:
1. Experience in driving end-to-end delivery, and communicating results to senior leadership.
2. Experience leading process improvements.
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
4. Experience building processes, project management, and schedules.