Process Improvement Specialist
6 days ago
We are seeking a highly skilled Process Improvement Specialist to join our team at Mazenet solution in Hyderabad.
This role involves providing exceptional customer support, troubleshooting issues, and ensuring timely resolution of queries via phone, email, chat, and social media.
Key Responsibilities:- Respond to customer inquiries, diagnose issues, and provide resolutions within defined Service Level Objectives (SLOs).
- Maintain high customer satisfaction scores by adhering to quality standards in 90% of cases.
- Utilize existing knowledge bases to offer root cause assessments to customers.
- Provide bug progress summaries using available tools and platforms.
- Handle escalations and consult with lower-tier teams for assistance in case resolution.
- Be adaptable to work across multiple shifts, including nights.
- Demonstrate effective communication skills and ability to handle diverse cultural and language differences.
- Bachelor's Degree in Technology, Engineering, Computer Science, Computer Applications, or Information Technology.
- A minimum of 60% consistent academic record throughout 10th, 12th, UG studies.
- No more than 2 years of gap in education.
- Candidates with up to 1 year of experience preferred.
- Strong written and verbal communication skills.
- Familiarity with Google Ads products.
- Excellent analytical and problem-solving skills, combined with business acumen and industry knowledge.
The estimated salary for this position is ₹25,000 - ₹40,000 per month, commensurate with experience. Mazenet solution offers a competitive compensation package, along with benefits that include opportunities for growth and professional development.
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Process Improvement Specialist
1 month ago
Hyderabad, Telangana, India Recrudo Labs Full timeJob SummaryWe are seeking a highly skilled Process Improvement Specialist to join our team at Recrudo Labs. As a Process Improvement Specialist, you will play a critical role in ensuring that employees are equipped with the knowledge and skills required to perform their roles effectively.Key ResponsibilitiesDevelop and deliver training programs for new and...
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Process Improvement Specialist
4 weeks ago
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Process Improvement Specialist
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Process Improvement Specialist
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Senior Process Improvement Specialist
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Transportation Process Improvement Specialist
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ITIL Business Process Improvement Specialist
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1 month ago
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Process Improvement Specialist
3 weeks ago
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Business Process Improvement Specialist
1 month ago
Hyderabad, Telangana, India Varite India Full timeJob Title: Senior Business AnalystAbout Us: VARITE is a global staffing and consulting company that provides contract and permanent staffing services to Fortune 100 companies in the USA.Role Description: This is a contract Senior Business Analyst role with flexibility for remote work at VARITE INC in Hyderabad.Key Responsibilities: Conduct in-depth business...
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6 days ago
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Hyderabad, Telangana, India ProcessQ Tecnologies Full timeCompany OverviewProcessQ Technologies is a solutions-driven IT consulting company that specializes in core IT solution development, business application development, collaborative enterprise solutions, IT infrastructure management, HR planning & staffing, and legacy systems management. With a team of industry experts, we have built a reputation for...
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Hyderabad, Telangana, India ModMed Full timeAbout ModMedAt ModMed, we're a team of passionate problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.Our vision is a world where the software we build increases medical practice success and improves patient outcomes.The RCM Quality and Improvement Specialist RoleAs a key...
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Formulation Specialist Coordinator
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Hyderabad, Telangana, India PepsiCo Full timeOverviewThe Formulation Specialist Coordinator - Process Improvement Expert will be responsible for delivering exceptional service to the Specifications Management teams in Hyderabad Business Services (HBS) and ensuring global support. This role requires technical expertise and collaboration with in-market and GBS employees, as well as external resources, to...
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